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 Customer Service Key Points by Trainovate

A completely comprehensive guide on how to teach yourself all the fundamental customer service skills.

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What will I read in this book?

  • Developing a customer-friendly attitude, communicating and establishing relationships
  • Creating Customer-Centric Systems and Developing Consistency
  • Building a Winning Service Strategy - Including the Six Key Strategies for Customer Service
  • The Phases of Implementing your Strategy
  • Company-wide training as a catalyst - Including the Seven Core Types of Training

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